Privacy policy

Climb Systems, LLC

Last updated: August 13, 2026

This policy explains what we collect, what we do with it, and how you control it. It applies to climbsystems.ai and every brand site we operate, including Chiro Climb.

Section 06 is the one most people want. It covers what you agree to when you submit a form or book a call, and how to stop hearing from us.

01. Who we are

Climb Systems, LLC builds and runs growth systems for local practices. We operate under brand names including Chiro Climb, and we may add further brands in the same format. In this policy, "Climb Systems", "we", "us" and "our" mean Climb Systems, LLC and every brand it operates.

Our principal place of business is 17405 Perkins Rd, Baton Rouge, LA 70810. You can reach us about anything in this policy at [email protected].

02. What this policy covers

It covers information we collect through our own websites, forms, surveys, booking pages, adverts, emails, text messages and phone calls, and information we collect when you become or enquire about becoming our client.

It does not cover the websites we build and run for our clients. When a patient or customer of one of our client practices submits information on that practice's website, we handle it on the practice's behalf and under the practice's instructions. The practice's own privacy notice governs it. If you are a patient of one of our clients and you want your information corrected or deleted, contact the practice directly. See also section 13.

03. What we collect

• •Identifiers. Name, business name, email address, postal address, telephone and mobile numbers, IP address, and account or login identifiers.
• •Professional information. Job title, practice type, practice size, industry, and the answers you give in our surveys, quizzes and applications.
• •Commercial information. The services you enquire about or buy, subscription status, billing history and support history.
• •Payment information. Card and billing details, collected and processed by our payment processor. We do not store full card numbers on our systems.
• •Online activity. Pages viewed, links clicked, time on page, referring source, the advert or campaign you arrived from, device type, browser and operating system.
• •Approximate location. City and state inferred from IP address. We do not collect precise geolocation.
• •Audio and message content. Recordings and transcripts of sales, onboarding and support calls, and the content of emails and text messages you exchange with us. See section 08.
• •Login credentials where you hold an account with us.

We do not knowingly collect precise geolocation, biometric data, government identification numbers from consumers, or any information from anyone under 16. We do not collect health information about you as a visitor to our sites.

04. How we collect it

• •Directly from you, when you complete a form, survey, quiz, application or chat widget, book a call or appointment, buy a service, email us, text us, or speak to us on the phone.
• •Automatically, through cookies, pixels, tags, software development kits and server logs. See section 07.
• •From third parties, including advertising and analytics platforms, our clients where they refer you, and publicly available business sources.

05. How we use it

• •To reply to you, answer enquiries and provide the services you ask for.
• •To send you marketing and non-marketing communications, as set out in section 06.
• •To provide, bill for, support and improve our services.
• •To personalise what you see, including which adverts you are shown and which are suppressed.
• •To measure and improve our advertising and our websites.
• •To train our team, resolve disputes, and keep records of what was agreed.
• •To detect fraud, protect our systems, enforce our terms and comply with the law.

06. Communications and consent

By submitting your name, email address or telephone number through any form, survey, quiz, application, chat widget, checkout or booking page operated by Climb Systems or any of its brands, and by booking a call or appointment with us, you give your prior express written consent to receive communications from Climb Systems, LLC and from the brand you submitted through, at the email address and telephone number you provided. Those communications include both of the following:

• •Marketing communications: offers, promotions, pricing, new services, case studies, newsletters, event and webinar invitations, follow-up sequences, and other promotional content.
• •Non-marketing communications: replies to your enquiry, appointment confirmations and reminders, missed-call text-backs, onboarding and account messages, billing and payment notices, service and security updates, and support.

You agree that these may be sent by email, by telephone call, and by SMS or MMS text message, including messages and calls made using an automatic telephone dialing system, an automated system for the selection or dialing of telephone numbers, or an artificial or prerecorded voice.

You also agree that they may be sent or made by a human being, by an automated system, or by artificial intelligence, or by any combination of the three. That includes automated email and text sequences, AI-assisted or AI-generated messages, AI chat agents, and AI or synthetic voice agents that place or answer calls and can hold a conversation with you. You may not always be able to tell whether you are dealing with a person or a system, and you consent to being contacted either way. Where the law requires us to tell you that you are dealing with an automated or AI system, we will.

Consent is not a condition of purchasing any product or service. You can buy from us without agreeing to receive marketing messages, and you can withdraw consent at any time under 06.4 without affecting any service you have already bought.

Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

06.1 A new submission overrides a previous opt-out

If you have previously opted out and you then submit your information again, you are opting back in.

Specifically: if you have previously unsubscribed from our emails, replied STOP or any similar keyword to our text messages, asked us to remove you, or been recorded in our systems as Do Not Disturb, Do Not Contact, unsubscribed or opted out for any reason, and you afterwards

• •submit a form, survey, quiz, application or chat widget on any of our sites, or
• •book a call, appointment or consultation with us, or
• •complete a checkout or purchase with us,

then that new submission is a new, current and voluntary grant of consent that supersedes your earlier opt-out. It re-enrolls you in our email and text message communications for both marketing and non-marketing purposes, at the contact details you provided in that submission.

This applies across channels. A previous opt-out from text messages does not prevent a new submission from re-establishing your consent to receive text messages, and a previous unsubscribe from email does not prevent a new submission from re-establishing your consent to receive email. Your most recent submission governs.

If that is not what you want, tell us at the point you submit, or opt out again immediately afterwards using any of the methods in 06.4. We will honour it.

06.2 Do Not Call registries and do-not-contact lists

Your consent applies even if your number is on a Do Not Call registry.

The National Do Not Call Registry, and the equivalent state registries, stop unsolicited telemarketing. They do not stop contact you have asked for and agreed to in writing. Federal rules expressly allow a business to call or text a registered number where the person has given prior express written consent naming that business, and separately where there is an established business relationship.

By submitting your information or making a booking under section 06, you are giving exactly that written consent. So you agree that we may contact you by telephone call and text message at the number you provided even if that number is listed on:

• •the National Do Not Call Registry;
• •any state Do Not Call registry;
• •any wireless, corporate or industry do-not-call list;
• •any internal Do Not Disturb, Do Not Contact or suppression flag previously set on your record in our systems.

This consent is specific to Climb Systems, LLC and the brand you submitted through. It does not affect your registry listing for anyone else, and it is not permanent. It ends the moment you opt out under 06.4, and once you do, your registry listing and our internal suppression apply again in full until and unless you submit again.

06.3 What a booking means

Booking a call or appointment with us has the same effect as submitting a form. It is a request for contact, and by making it you consent to be contacted about that booking and about our services generally, on the terms in 06, 06.1 and 06.2, including where you had previously opted out and including where your number is on a Do Not Call registry.

06.4 How to opt out

You can withdraw consent at any time, by any reasonable method, and we will honour it.

• •Text messages. Reply STOP to any message. Reply HELP for help. We also honour other reasonable wording, including "stop", "unsubscribe", "cancel", "end", "quit", "remove me" and equivalent phrases, whether or not they are sent as a single word.
• •Email. Use the unsubscribe link at the foot of any marketing email.
• •Any channel, or all of them. Email [email protected] and tell us what you want stopped. Telling us on a phone call counts too.

We process opt-out requests as soon as we receive them and in any event within 10 business days. After you opt out of text messages we may send you one final message confirming that you have been unsubscribed, and, if your request was ambiguous about which channels or which numbers it covers, one message asking you to clarify.

Opting out of marketing does not stop the transactional messages needed to deliver a service you have bought, such as billing notices, appointment confirmations and service outage notices, for as long as that relationship is active. To end those, end the service.

06.5 We do not sell or share your mobile number

We do not sell, rent or share mobile telephone numbers or SMS consent with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent is not shared with any third party for marketing purposes. Mobile numbers are shared only with the service providers that send messages on our behalf, as described in section 09, and only so that they can send them.

07. Cookies, pixels and tracking

We use cookies, pixels, tags, software development kits and similar technologies to keep the site working, to measure how it is used, and to deliver and measure advertising. That includes analytics and advertising tools operated by Meta and Google, which may set identifiers that allow us and those platforms to recognise a browser or device across sites.

We do not use session replay technology.

Under some state privacy laws, sharing information with advertising platforms in this way counts as "sharing for cross-context behavioural advertising" or as a "sale", even though no money changes hands. You can opt out of it under section 11. Most browsers also let you block or delete cookies, and blocking them will not stop you using the informational parts of our sites.

08. Recording of calls and messages

We record and may transcribe sales, onboarding and support calls, for training, quality, dispute resolution and record-keeping. At the start of a recorded call we tell you it is being recorded. If you continue with the call after that notice, you consent to being recorded. If you do not want to be recorded, say so and we will either stop recording or continue in writing.

We also retain the content of emails and text messages exchanged with us, including as evidence of consent under section 06.

09. Who we share information with

• •Service providers who run parts of our operation under contract, currently including GoHighLevel (CRM, websites, email and text messaging), Twilio (message delivery behind GoHighLevel), Cloudflare (hosting and access control), Google (email, analytics, business profile tools), Meta (advertising), and our payment processor. They may use the information only to provide the service to us.
• •Advertising and analytics platforms, as described in section 07.
• •Professional advisers, including lawyers, accountants and insurers, where needed.
• •Authorities and other parties where the law requires it, or to establish, exercise or defend legal claims, or to protect the rights and safety of any person.
• •A buyer or successor, if the business or its assets are sold, merged or reorganised. Any such buyer takes the information subject to this policy.

We do not sell personal information for money. The one qualification is the advertising sharing described in section 07, which some state laws classify as a sale or a share, and which you can opt out of.

10. How long we keep it

11. Your rights

Depending on where you live, including in California, Colorado, Connecticut, Virginia, Texas, Oregon, Montana and other states with comprehensive privacy laws, you have some or all of the following rights:

• •To know what personal information we hold about you and to get a copy of it.
• •To have it corrected if it is wrong.
• •To have it deleted.
• •To opt out of sale or sharing for cross-context behavioural advertising, and of profiling with legal or similarly significant effects.
• •To limit the use of sensitive personal information.
• •Not to be discriminated against for exercising any of these rights.
• •To appeal, if we refuse a request.

To exercise any of them, email [email protected] with the words "privacy request" in the subject line and tell us what you want. We will acknowledge within 10 business days and respond within 45 days, and we may extend that once by a further 45 days if the request is complex, in which case we will tell you why. Your first request in any 12 month period is free. We may need to verify who you are before we act, and an authorised agent acting for you must provide written proof of authority.

12. Security

We use administrative, technical and physical safeguards appropriate to the information we hold, including access controls, encryption in transit, and contractual protections with our service providers. No system is perfectly secure, and we cannot guarantee that information sent to us over the internet is safe in transit.

13. Health information and HIPAA

Where we handle patient information on behalf of a healthcare client, including a patient's name and telephone number tied to an appointment, we act as a business associate of that client under the Health Insurance Portability and Accountability Act. In that role we handle protected health information only as permitted by our Business Associate Agreement with that client and by HIPAA, and not under this policy.

If you are a patient and you want to see, correct or delete your records, contact the practice. They are the covered entity and they hold the relationship with you.

14. Children

Our sites and services are for businesses and for adults. We do not direct them at children and we do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, email [email protected] and we will delete it.

15. Third-party sites

Our sites link to and rely on services we do not control, including our clients' sites and platforms such as Google and Meta. This policy does not apply to them. Read theirs.

16. Changes to this policy

We may update this policy. The date at the top shows the current version. Where a change materially reduces your rights we will give notice by email or by a notice on the site. Continuing to use our sites or services after a change means you accept the updated policy.

17. Contact

Climb Systems, LLC

17405 Perkins Rd, Baton Rouge, LA 70810

[email protected]